Effective Date: March 2026

At Lux Sea Cruises, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (luxseacruises.com) or book our services.

1. Data Controller

The “Data Controller” responsible for your personal data is:

  • Company Name: Lux Sea Cruises

  • Head Office: Thesi Rahoules, Gerakini, Halkidiki, 631 00, Greece

  • Email: info@luxseacruises.com

  • Phone: +30 694 742 4501

2. Information We Collect

We collect data to provide the best possible service and to comply with Greek Maritime Law.

  • Identity Data: Full name, date of birth, and nationality.

  • Contact Data: Email address and phone number.

  • Legal Manifest Data: Passport or ID numbers (Required by the Greek Port Authorities for all passengers).

  • Technical Data: IP address, browser type, and cookies (collected via WordPress/Woodmart).

  • Transaction Data: Details about payments and bookings (We do not store credit card numbers; these are handled by secure third-party processors).

3. How We Use Your Data

We process your data based on the following legal grounds:

  • Contractual Necessity: To manage your booking and provide the cruise service.

  • Legal Obligation: To submit the mandatory Passenger Manifest to the Port Authorities of Ormos Panagias/Halkidiki.

  • Consent: If you opt-in to our newsletter or allow marketing cookies.

  • Legitimate Interest: To improve our website performance and user experience.

4. Data Sharing and Third Parties

We do not sell your data. We only share it with:

  • Port Authorities: Mandatory submission of passenger lists for legal clearance.

  • Payment Processors: Secure gateways (e.g., Stripe, PayPal, or Viva Wallet).

  • Third-Party Vessel Owners: When booking the Cranchi Zaffiro 34, limited identity data is shared with the vessel’s registered owner/skipper to ensure legal compliance.

  • Service Providers: IT hosting and analytics (e.g., Google Analytics).

5. Data Retention

We retain your personal data only as long as necessary:

  • Booking Records: Kept for 5 years for tax and accounting purposes.

  • Passenger Manifests: Kept for the duration required by Greek Maritime Law.

  • Marketing Data: Kept until you withdraw your consent.

6. Your Rights (GDPR)

Under the General Data Protection Regulation, you have the right to:

  • Access your data and receive a copy.

  • Rectify any incorrect or incomplete information.

  • Erase your data (“The Right to be Forgotten”), subject to legal retention requirements.

  • Object to or restrict the processing of your data.

  • Withdraw Consent at any time.

7. Cookies and Tracking

Our website uses cookies to enhance your experience.

  • Essential Cookies: Required for the WooCommerce cart and login functions.

  • Analytical Cookies: Help us understand how visitors interact with the site.

  • You can manage your cookie preferences through your browser settings or our on-site cookie banner.

8. Data Security

We have implemented industry-standard security measures, including SSL Encryption, to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

9. Contact and Complaints

If you have questions about this policy, please contact us at info@luxseacruises.com. You also have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).